Shipping policy

1. Order Processing & Dispatch
All orders will be prepared and shipped out within 1–3 working days to shorten your waiting time.

2. International Shipping & Transit Time

Standard international delivery normally takes 7–12 days, and transit time differs across destinations. Select expedited shipping during checkout if you need faster delivery.

3. Shipping Fee Information

Shipping costs are calculated instantly based on package weight and shipping address. You can view the exact amount at checkout without hidden extra charges.

4. Customs Fees & Import Levies

Cross-border packages may generate import duties and taxes stipulated by local customs. Such expenses shall be borne by the receiver. Kindly check local import rules before placing orders.

5. Package Protection & Shipping Insurance

Durable anti-collision packaging protects products during transportation.

For high-value purchases, optional shipping insurance can be added at checkout for better security.

6. Receipt Inspection & After-Sales Service

Check the outer package once goods arrive. If there is damage, leakage or severe distortion, take photos, reject the parcel and contact us promptly.

If defective items are found after signing for delivery, please contact customer service within 48 hours. We will confirm the situation and arrange returns, exchanges or other solutions.

7. Customer Service Support

Feel free to get in touch with our service team for any inquiries about logistics, customs or delivery progress. We will provide timely assistance.